✓ Handle and resolve escalated customer complaints and issues.

✓ Assist in overseeing the day-to-day operations and staff; monitor and prioritize workflow and schedules.


✓ Train sales staff, implement sales incentive programs and goals to increase employee performance.

✓ Assist in managing the selection, training and development of staff; ensure monthly sales quotas are met.

✓ Ensure internal policies and procedures are adhered to by the team